No matter your hair type, the “Butterfly Cut” is a surefire way to get people gawking. This look is created by cutting each side of the hair at a 30-degree angle and then leaving the rest long. So if you’re proud of your locks, don’t be afraid to rock this easy-peasy style of 80s hair dye! After all, it’s just hair — not even close to being as important as the mastery of great customer service skills.
1. Great Customer Service Skills:
Unlike ‘good looks’ or a positive personality, which people can’t see from across the room, service skills are unmistakable. Customers don’t have to ‘eye-ball’ you in order to take notice; all it takes is for one little word to go wrong for them to judge your outward appearance as well as your inner confidence.
2. Make Them Feel Comfortable:
Many people are uncomfortable with their hair type and feel silly when they let the stylist know that they’re not sure if they want to cut short or long, bangs or a longer style… the list goes on and on. It’s all about how you make them feel. If, for example, you’re a curly haired customer, make it a point to not talk about it. Keep the conversation light and focus on what makes them feel good — be sure to find out if they have curly hair.
3. Use Customer Service:
If they mention that they have curly hair, use it as an icebreaker and ask if they’d like to get a look of the style they’ve been wanting. If they don’t want to change the color at this time, ask them if at some time in the future that might change their mind. Once they’ve mentioned what they want, ask them if they’d like a haircut and style.
4. Listen to Them:
When you’re talking to someone, especially when it comes to customer service skills, always listen! This is crucial in creating a great atmosphere of trust and understanding. It’s also important because it shows that you’re not only focused on what you have to say but also on their needs too.
5. Be Positive:
When it comes to customer service skills, being positive is another key component to the success of your business. Customers will always remember that you put a smile on their face — whether it’s out of discomfort or because they felt great. If you’re cutting curly hair, stand up tall and face the customer while they sit in the chair.
6. Be Confident:
Confidence will not only help you through the routine of straightening someone’s hair, but it also shows to your customer that you’re not an amateur. This is crucial when it comes to creating trust. Customers have to feel like they can trust you and know that they’re in good hands.
7. Have Them Look at You:
Make sure that you have them face the mirror while they talk. Don’t make them look anywhere else because this can easily make a person uncomfortable — especially if they’re trying out a new style or just getting used to being in the chair.
8. Talk About Yourself:
When they ask you questions, be sure to share with them who you are and what you do. Many hairstylists have a hard time doing this because they’re worried about sharing their secrets or getting someone upset. Listen to customers and let them know what you’re good at and how much of an expert in your field that you are by telling them about your experiences.
9. Show Photos:
Take moments to show them the changes that come from short hair or longer hair, for example, the difference between very short and shoulder-length cuts.
10. Use Their Goals:
If you’re not sure what to say, ask the customer if they like their hair long or short. If they say short, ask them if they’d like to try a more professional short style. If you can’t think of something to say, just use their goals when talking with them and make it a point to get their opinion on what would look best on them.
11. Follow Directions:
Once the customer has an idea about what kind of cut that they want, don’t be afraid to ask for specifics on how they want their hair done — and then follow through! This is crucial in setting up expectations with customers who come in looking for something particular. That way, by the time you start cutting their hair, they will have already learned to trust you. Customers are a lot more receptive to suggestions if they’ve had enough of your work and knowledge to let the two of you talk the whole time.
12. Be Present:
If you’re cutting someone’s hair, be present and ask them questions about their day or how things are going at home. Ask them what they’re up to — whether it’s their family or friends. Don’t interrupt them mid-way through a sentence because this will make them feel like you’re not listening to what they’re saying!
